Customer Service

Whatever product you’re looking for, it's safe to say there is at least one thing people can agree on: that quality customer service is important.
That’s why we made this set of promises to you that reinforce our unwavering commitment to customer service.  .
We don't just aim to meet your expectations but to exceed them.  We empower our people to deliver you service that both surprises and delights.

It is because we recognise the value in getting the basics right that we make this promise to you - we will do our utmost to adhere to the following deadlines:

Phone calls  answered in 60 seconds 80% of the time
Email/Website  Within 1 working day (weekend enquiries dealt with on Monday)
Follow-up enquiries Within 4 hours
Complaints  Within 2 hours

To find the right solution for your
home, office or community.